salon

policies.

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covid-

19

we are dedicated to doing everything we can in our salon to keep you safe. rest assured that we will be following all government mandates and guidelines.

cancellation

policy.

we require a 24 hour notice if an adjustment needs to be made to your scheduled appointment. this allows us to offer that availability to another guest from our waiting list.

 

we understand that life happens, and there may be times that giving the appropriate notice isn't possible. after one occurrence of a missed appointment, we may require that a deposit to be placed to hold any future appointments.

we appreciate your understanding.

adjustments.

we're not perfect. we sometimes make mistakes or maybe don't get things just right the first time around. there can also be miscommunication between you and your stylist, or even a disconnect between personality types ... whatever the reason, we want you to not only be happy, but to be in love with your hair! we are always happy to make any adjustments necessary within 2 weeks of your service.

we will always try to give your original stylist the opportunity to make it right, but are also happy to let you try someone new if you so desire.

please give us a call and let us help!

product

returns.

we are happy to exchange a product purchased from our salon for something that may work better for you!

The product must be minimally used.

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hair extensions are a big investment that you'll want to protect. you have to care for them properly in order to maintain their integrity and make them last.

your stylist will make certain that you understand everything that you'll need to do at home in order to take care of your extensions. it is of upmost importance that you follow the recommendations for products, brushing, drying, styling, etc.

if you are having any problems whatsoever, we are happy to help. adjustments can usually be done quite quickly. just give us a call!

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